Shipping policy
1. Where We Ship
RSL sells and ships only to certified HVAC/R tradespeople in Western Canada: British Columbia, Alberta, Saskatchewan and Manitoba. To shop online, you need an active RSL COD or Credit Terms account.
2. Delivery Options at Checkout
The options you see at checkout depend on your account's freight terms, your payment method and your order total.
Branch Pickup: Free Pick up your order at your selected RSL branch. You'll get a notification when it's ready.
Standard Shipping We ship your order from the nearest RSL location that has stock.
- Orders of $800 or more: Free shipping
- Orders under $800: Calculated at Checkout
Account Freight Terms If your account has prepaid freight terms, shipping is billed according to your account agreement.
Freight Collect Ship with your own carrier and account number. Your carrier bills you directly.
3. On Account Orders
When you pay On Account, shipping may not show at checkout. Instead you'll see:"Shipping fee will be added after your order processes."
We calculate the final freight once your order is packed and add it to your invoice. You'll never be charged shipping twice.
4. Orders That Need a Custom Freight Quote
These orders don't qualify for standard rates. A member of our team will contact you with a quote before the order ships:
- Deliveries to northern or remote areas
- Orders over 100 lbs (45 kg)
- Certain product categories, including oversized items
- Rooftop drops, job-site deliveries or other special delivery requests
5. Delivery Timing
- Delivery dates are estimates only. RSL can't guarantee a specific shipping or delivery date.
- Unless your quote or account agreement says otherwise, delivery terms are FOB origin, freight prepaid and added.
- COD orders must be paid in full before they ship.
- If you ask us to hold an order, we'll hold it for up to 30 days after your requested delivery date. After that, storage fees, cancellation or shipment to your site may apply.
6. Shipping Addresses and Instructions
- Add and manage your ship-to addresses under My Account.
- Use the Shipping Instructions field at checkout for delivery notes, such as a site contact, dock hours or a unit number. These go straight to our warehouse team.
- Taxes are calculated using your ship-to province.
7. Order Changes and Cancellations
You can't edit or cancel an order online once it's placed. To request a change, contact your branch or call 1-800-663-9635 as soon as possible. Cancellations need RSL's approval and are subject to the manufacturer's cancellation policy.
8. Order Updates
We'll keep you updated by email and SMS when your order is confirmed, shipped or ready for pickup.
9. Damaged or Incorrect Items
Responsibility for the goods passes to you once they're loaded at RSL's premises. Check your shipment when it arrives, note any visible damage on the carrier's delivery receipt and contact us right away. Dead-on-arrival (DOA) equipment needs approval from the manufacturer and RSL's technical support team before we can ship a replacement.
10. Questions?
Email onlinesales@rsl.ca, call 1-800-663-9635 or contact your local RSL branch.