Website Help Centre
Welcome to our Help Centre! Here you will find articles and videos explaining how the website works. Remember to let us know if you have any questions and we'll be happy to help you out.
FAQs
GENERAL INFORMATION
How to sign into my account?
How to sign into my account?
To sign in, click Sign In / Register and select Sign In. Click here for more information.
Who can I contact for help?
Who can I contact for help?
Please contact us at onlinesales@rsl.ca.
What is My List function?
What is My List function?
You can create customer product lists that allow you to quickly reference products you’ve added to each list. Click here for more information.
How to view my account information?
How to view my account information?
After signing in to your account, click the Account icon (person icon) at the top right corner of the website.
From your account, you can:
- View your orders
- View your invoices
- Manage users, if you are an administrator for your company
User Management
If you are a company administrator, select User Management from your account.
From there, you can add new users and manage existing users associated with your company account.
User Management and Permissions
User Management and Permissions
If you are a User Administrator for your company account, you can add and manage users and assign the appropriate level of access. Click here to learn more about user roles and permissions.
ORDERING
How do I search a product?
How do I search a product?
Search for a Product
Use the search bar to search by:
- Product name or description
- Manufacturer number
- Model number
- RSL item/SKU number
- Brand name
Enter your search and select the most relevant product from the results.
Browse by Product Category
You can also find products by browsing the Shop Categories menu.
- Click Shop Categories at the top of the website.
- Select the product category you are looking for.
- Choose a subcategory, if applicable.
- You will be taken to a page displaying products within the selected category.
Who do I contact if I see an issue with my pricing?
Who do I contact if I see an issue with my pricing?
You can contact your Sales Representative or onlinesales@rsl.ca.
Can I order from multiple branch locations?
Can I order from multiple branch locations?
Yes, you can order from any branch by selecting a pick-up location in the top right-hand corner of the screen.
How do I change my order pick up location?
How do I change my order pick up location?
Click the Fulfillment Method icon in the top-right corner of the website. Click here to learn more about changing your pickup location.
SHIPPING AND PICK-UP
Do you offer online shipping?
Do you offer online shipping?
Yes we do! After logging into your account you can select Ship as your fulfillment method.
When can I pick-up backorders?
When can I pick-up backorders?
All online backorders will be available within 3 to 5 business days of the date the order was placed.
ORDERING
How do I get invoices for my online orders?
How do I get invoices for my online orders?
Invoicing works the same for online orders as it does for offline orders. All invoices will be mailed to you or made available through BillTrust Online within 24–48 hours after your online order has been picked up.
You can also view your invoices directly through your online account.
To View Your Invoices:
- Sign in to your online account.
- Click the Account icon (person icon) at the top of the website.
- Select Invoices.
- You will be taken to the Invoices section, where you can view your invoices.
Can I view both my online and offline orders here?
Can I view both my online and offline orders here?
Yes, all orders placed can be viewed under your order history.






